POLICIES

Shipping

Australia and New Zealand Distributors Only

We currently distribute Generation UCAN products within Australia and New Zealand. For global sales, visit the main Generation UCAN site here.

Shipping Australia

All prices on GenerationUCAN.com.au are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will take approximately 3 – 5 business days. Shipping to New Zealand will take approximately 5-10 business days.

Orders will be delivered via our freight partners, who are chosen for quality and efficiency.

Delivery Prices

We offer free shipping on orders over $200 within Australia or $250 to New Zealand.

On all other orders we pass on our postage costs, which are:

$12.50 within Australia

$30.00 within New Zealand

Back to top.

Guarantee and Returns Policy

Generation UCAN Australia has full confidence in the products that it sells. Therefore, we offer a guarantee that if you aren’t satisfied with our product meeting your expectations or if it is in any way defective, we will happily refund you the full purchase amount paid. Just contact us at [email protected]. We will promptly arrange a refund or an exchange. At our discretion, we may require that you return your original product.

Back to top.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How does our site handle do not track signals?

We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioural tracking?

Yes, we may record your behaviour on our site. Your identity will be totally anonymous. Behavioural tracking will be used to offer a better service and user experience.

We will take the following responsive action, should a data breach occur:

We will notify the users via email within 7 business days.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Back to top.

Terms and Conditions

By accessing and using this website, you accept and agree that you are subject to the following terms and conditions, which may from time to time be updated without notice.

1.  Intellectual property, software and content

Generation UCAN Australia and its subsidiaries, affiliates or licensors hold the copyright to this website, including but not limited to text, images, logos and trademarks. Users are prohibited from reproducing or altering this website, or any copy of it. Other than for the purposes of and subject to the conditions set out under the Copyright Act 1968 (or any other applicable legislation).

You are not permitted to copy, duplicate, adapt, amend, or otherwise reproduce or exploit, any material supplied to you or which appears on this website.

2.  Links to this websites

Subject to prior written consent, Generation UCAN Australia may permit users to link to our homepage, provided that is done so in a manner which is fair and legal, isn’t detrimental to our reputation and does not involve any endorsement of the linked website by Generation UCAN Australia.

3.  Indemnity

Generation UCAN Australia will not be liable for any loss, damage, or other injury resulting from the use of this website.

You agree to indemnify Generation UCAN Australia, its directors, officers and employees, from any and all third party claims, liability, damages and/or costs arising due to use of this website.

Generation UCAN Australia makes no warranties about the accuracy, reliability and completeness of any information contained on this website.

Back to top.

Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below.

generationucan.com.au

Phone: 03 85953857

Email: [email protected]

Last Edited on 01-11-2017

Back to top.